Delivery, Return, Payment
Delivery locations
We currently deliver within city limits of all Emirates across the UAE
Delivery time
Construction Materials such as Gypsum Powder, White Cement Orders will be dispatched same day 5 Hours Delivery Time, or 1 Business day depending on the time the order has been placed and the day Mon-Sat.
Depending on the item such as Floor, Wall Tiles and Sanitaryware, we may take 1-3 business days to complete the delivery of orders provided:
If there is a delay in the delivery time, we will update you with a new dispatch time. The order will be processed if the new delivery time is convenient for you. If you choose to cancel the order it will be refunded in the same mode of payment it was received. The refund will be done with 3-7 Working Days.
- Building/compound permits have been arranged, else we won’t be allowed by your compound or building security (especially in the case of larger items of tiles, washbasins, etc.
- Offloading is arranged by the Delivery Driver. The offloading process requires manual labour and this should be arranged by the customer in order to receive your shipment.
Orders will be delivered once processed/prepared by our warehouse team.
Head office:
Al Habtoor Holdings- Luxury Tiles UAE 1st Floor Between 2nd & 3rd Interchange,
Near Noor Islamic Metro Station، Sheikh Zayed Rd, Al Quoz – Dubai
– United Arab Emirates.
Delivery fees
Shipping charges are AED 25. FREE Delivery over 499 AED.
If you need assistance with shipments, please feel free to contact us at +971 50577 5958 (Monday to Saturday between 9:00 am to 6:00 pm) or email us: info@puretalcum.com We will be available to assist you.
Payment
We accept all major Payment Methods including Paypal and Cash on Delivery.
Order tracking
You can check the status of your order by logging in to your account or alternatively, you may reach out to our customer care team who can assist you further or email us.
Return & Cancellation
What if I received the wrong products?
If you have received the wrong products, please contact our customer care team within 72 hours of receipt.
How do I cancel My Order?
Orders may be cancelled as long as the shipment has not been dispatched. Your order cannot be cancelled once shipped. Please read our Cancellation Policy.
How do I return my products?
14 Days Return Policy.
Please read our Return Policy first to check eligibility. If you are eligible to return the item, please contact us.
What if I receive damaged products?
Please inspect your order during receipt to ensure the items are in good condition. In the rare scenario where this is not the case, please contact us with any damage-related complaints within 72 hours.
Account Info
How do I create an account?
- Click the “My Account” icon link at the top right corner of our site
- Click on “Create New Account”
- Fill in you details
- Welcome onboard Luxury Tiles UAE!
How do I edit my account information?
Log into your account by clicking the “My Account” on the top right of our website & then proceed to enter your details. Select what aspect you need to edit by clicking “Edit”.
How do I reset my password?
Click the “My Account” link at the top right-hand side of our website. Under the login box, select the link that says “Forgot your password?”
